VISIT OUR STORE:

 

100 N Ballard Avenue

Suite B

Wylie TX 75098

info@wyliebridal.com

972-941-9494

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Located in Dallas' friendliest little city.....Wylie!

© 2018 by THE BRIDAL SHOPPE WYLIE.

CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help!

Call us at 972-941-9494 or send us an email at info@wyliebridal.com

Frequently Asked Questions

 
What are your sample sizes?
 

We carry one size in one design, ranging from size 6 to size 20.  The majority of our gowns are size 12-16.

 
What should I bring to my fitting?
 

Please bring the following with you:

     * a strapless bra

     * a pair of shoes that are approximately as tall as the               heel you plan to wear on  your wedding day

     * nude-colored underwear

     * WEAR MINIMAL MAKE-UP

     * NO SPRAY OR SELF TANS UNLESS DONE LESS MORE          THAN 2 WEEKS PRIOR TO YOUR APPOINTMENT

We will email you a more-detailed list and fitting information at the time you schedule your fitting.

Is an appointment required to try on dresses?
 

Walk-ins are very hard to accommodate on the weekends, which is why we encourage brides to schedule an appointment.  We prefer to have one bridal party in our loft at a time so that the bride and her party are the center of attention.  You are welcome to walk-in and look around, but we may not be able to accommodate for a fitting as we service scheduled guests.

How many people can i bring to my fitting?
 

We can accommodate at the most 20, with creative seating, however we prefer no more than 10.  Remember, the larger your party, the more opinions you have and the more critique you will receive.  Try to bring friends and family that will be helpful and patient as you look for your perfect dress

 

 

What happens if my item is not delivered from the manufacturer?
 

The Bridal Shoppe is not liable for any delay or non-delivery of any item resulting from conditions beyond their control. If The Bridal Shoppe feels that a manufacturer’s delay is going to result in non-delivery, The Bridal Shoppe will, with your input, secure an alternative garment.

How long will my fitting take?
 

Your scheduled time is 2-hours.  We want you to have plenty of time to try on as many dresses as possible and have a fun, relaxing experience with your family and friends.  But be mindful that we may have another appointment coming in right at your 2-hour mark and will do our best to not make you feel rushed.

What are your price ranges?
 

The average price for our gowns range from $500 - $2300, with the majority between $1100 and $1900.  If there is a sample that you love, you will get the best savings by buying it as-is from our rack.

How long does it take for the designer to deliver my gown?
 

Shipping dates varies from manufacturers and are approximate. Special delivery on most wedding gowns takes between 3-5 months. Until your gown is ordered, The Bridal Shoppe can only estimate its ship date from the manufacturer. For an approximate arrival date, you may call 1-2 weeks after the order is placed. The approximate arrival date is the date The Bridal Shoppe expects the gown to be at the store and ready for pick up. This date is based upon the store’s knowledge of the designer, time in transit from the designer, and assuming the manufacturer is not running early or late. The Bridal Shoppe is in frequent contact with their manufacturer.

 

 

What happens if my item is not delivered from the manufacturer?
 

The Bridal Shoppe is not liable for any delay or non-delivery of any item resulting from conditions beyond their control. If The Bridal Shoppe feels that a manufacturer’s delay is going to result in non-delivery, The Bridal Shoppe will, with your input, secure an alternative garment.

What happens once my dress is received?
 

You must come in and inspect the gown within 10 days of being notified of its arrival to The Bridal Shoppe. The Bridal Shoppe cannot be liable for manufacturer’s errors on any gown that has not been inspected within 10 days. Upon pick-up of the gown, it will be in the condition in which The Bridal Shoppe received it from the manufacturer and covered in a signature The Bridal Shoppe bag. It is your responsibility to pick up and pay for any balance due for any merchandise ordered within 30 days. All gowns and merchandise must be paid for before alterations and prior to leaving the store.

 

 

Can you ship my dress to me?
 

We highly recommend you come into try on and inspect your dress once we notify you of delivery.  However, if you elect to have your dress shipped to you, the dress becomes delivered as-is.  We can try to work with you on some dress issues after receipt but it will be at our discretion..  Shipping Fee applies.

 

 

What is your return policy?
 

There are no refunds, exchanges, or cancellations once you choose the style and place the deposit for the order. In most cases, but not all, changes to the order can only be made in the first 24 hours after placing the order and that this is dependent on the manufacturer and their policies. ALL SALES ARE FINAL. 

What if I need alterations?
 

The Bridal Shoppe has an in-house seamstress who can provide alterations for your wedding gown.  You are not required to use our seamstress, however our brides have been very satisfied with the quality of her work and experience.  Pricing varies, depending on what alterations are being made.  Please call Wendy to book an appointment for alterations at 214-738-7474.